Privacy Policy
Last updated: 14 August 2026
Women’s Shoes (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or make a purchase through https://womensshoes.net.au (the “Website”), contact us, create an account, subscribe to our marketing or otherwise interact with us.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Who we are
The Website is operated by:
Business name: Bellerby Pty Ltd
ABN: 81 959 511 831
Email: Womensplanetshoes@gmail.com
Address: Queen St, Melbourne VIC 3000
If you have any questions about how we handle your personal information, you can contact us using the details above.
2. What personal information we collect
Depending on how you interact with us, we may collect and hold information including:
- Your name
- Billing and delivery address
- Email address
- Telephone or mobile number
- Account login details
- Order and purchase history
- Product preferences and information you provide to us
- Communications between you and us
- Information provided when you contact customer service
- Marketing preferences
- Information relating to returns, refunds and exchanges
- Payment-related information required to process your order
- IP address
- Browser and device information
- Website usage information
- Information collected through cookies and similar technologies
We do not generally need to collect sensitive information from you. Please do not provide sensitive personal information through the Website unless we specifically request it and there is a lawful reason for doing so.
3. How we collect personal information
We may collect personal information directly from you when you:
- Visit or use our Website
- Create an account
- Place an order
- Subscribe to our mailing list
- Contact us
- Submit an enquiry or feedback
- Request a return, refund or exchange
- Participate in a promotion or competition
- Interact with us through social media
- Otherwise provide information to us voluntarily
We may also automatically collect certain information about your device and how you use our Website through cookies, analytics tools and similar technologies.
In some circumstances, we may receive information from third-party service providers that assist us with payment processing, delivery, website hosting, analytics, advertising, marketing or other business functions.
4. How we use your personal information
We may collect, hold, use and disclose your personal information for purposes including:
- Processing and fulfilling your orders
- Processing payments
- Arranging delivery of your purchases
- Managing your customer account
- Processing returns, refunds and exchanges
- Providing customer service and responding to enquiries
- Communicating with you about your orders
- Sending transactional emails and other necessary communications
- Sending marketing communications where you have consented to receive them or where otherwise permitted by law
- Improving our Website, products and services
- Understanding how customers use our Website
- Personalising your experience
- Running promotions and competitions
- Detecting and preventing fraud, misuse or security incidents
- Maintaining and improving Website security
- Performing business administration and record keeping
- Complying with our legal and regulatory obligations
- Protecting our rights and property
We will not use your personal information for a purpose that is unrelated to the purpose for which it was collected unless permitted or required by law.
5. Marketing communications
If you subscribe to our marketing communications, we may use your name and contact details to send you information about products, offers, promotions, new releases and other updates that may be relevant to you.
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link contained in our marketing emails or by contacting us directly.
Unsubscribing from marketing communications will not affect essential communications relating to orders, payments, deliveries, returns or your account.
6. Cookies and similar technologies
Our Website may use cookies, pixels, tags and similar technologies.
Cookies are small files stored on your device that can help us operate the Website, remember your preferences and understand how visitors use our Website.
We may use cookies for purposes including:
- Keeping products in your shopping cart
- Remembering your preferences
- Maintaining your account session
- Understanding Website traffic and usage
- Measuring the effectiveness of marketing campaigns
- Improving Website performance
- Providing relevant advertising
Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, social media or other services.
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.
7. Payment information
When you make a purchase, payment information may be processed by third-party payment providers.
We do not generally store your complete credit or debit card number on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
Payment providers used by the Website:
Stripe, PayPal
You should review the privacy policies of any payment provider you use.
8. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
These third parties may include:
- Payment processors and financial institutions
- Delivery and courier providers
- Website hosting and technology providers
- E-commerce platform providers
- Email and SMS marketing providers
- Customer service providers
- Website analytics providers
- Advertising and social media platforms
- IT and security providers
- Professional advisers, including accountants, lawyers and consultants
- Government agencies, regulators or law enforcement where required or permitted by law
We do not sell your personal information.
We may also disclose information where required by law, to protect our legal rights, or in connection with a business transaction such as a merger, acquisition, restructure or sale of some or all of our business.
9. Overseas disclosure
Some of the third-party providers we use may store or process personal information outside Australia.
Depending on the services used by the Website, personal information may be disclosed to or stored in countries including:
Australia
We take reasonable steps to ensure that third-party providers handling personal information provide appropriate privacy and security protections.
Because our third-party service providers may change from time to time, the countries in which information is processed may also change.
10. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include appropriate technical and organisational safeguards, access controls and secure systems.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You provide information to us at your own risk.
11. How long we keep personal information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including to provide services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.
12. Accessing your personal information
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.
To make a request, contact us using the details provided in the Contact Us section of this Privacy Policy.
We may need to verify your identity before providing access to or correcting personal information.
In some circumstances, we may be unable to provide access to particular information where an exception under applicable privacy law applies. If this occurs, we will explain the reason where we are permitted to do so.
13. Privacy complaints
If you believe we have handled your personal information in a way that does not comply with applicable privacy laws, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
Please contact:
Email: Womensplanetshoes@gmail.com
When making a complaint, please provide as much relevant information as possible, including the nature of your concern and any relevant correspondence.
We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
14. Children’s privacy
Our Website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where collection is prohibited by law.
If you believe a child has provided us with personal information without appropriate consent, please contact us so that we can investigate and take appropriate action.
15. Third-party websites
Our Website may contain links to third-party websites, including social media platforms, payment services or other websites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
16. Social media
We may operate or maintain profiles on third-party social media platforms.
If you interact with us through social media, the relevant platform may collect and process information about your interaction in accordance with its own privacy policy.
We may receive information that you choose to provide to us through those platforms.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, legal obligations or information-handling practices.
The updated Privacy Policy will be published on this page with a revised “Last updated” date.
We encourage you to review this Privacy Policy periodically.
18. Contact us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Bellerby Pty Ltd
Email: Womensplanetshoes@gmail.com
Address: Queen St, Melbourne VIC 3000
